We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at bayleylewendon@gmail.com. Please note that returns will need to be sent to the following address: 17 Dingle Road, Bournemouth, Dorset, BH5 2DP, United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Cost: £4.99.
You can always contact us for any return question at bayleylewendon@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
No refunds or returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Restocking Fee
A flat rate of £3.50 is applied to each returned order.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bayleylewendon@gmail.com.
EU Right of Withdrawal — European Union Customers
If you are located in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item, without giving a reason.
How to start a return or cancellation
- If you checked out with an email address, you can manage your return directly through your account: https://shopify.com/103182958934/account
- If you checked out with a phone number only, please use the return link in your SMS order confirmation to start your request.
You will receive an automatic confirmation once your request has been submitted. No login is required to begin the process.
Cancellations: You may cancel your order at any time before it has been fulfilled. Once your order has been fulfilled, the standard return process applies.
Return window: 14 days from delivery of the last item on your order. The return window extends over weekends and public holidays.
Return shipping: Return shipping costs are the responsibility of the customer.
Original shipping refund: We will refund the standard outbound shipping cost on your original order. Upgraded or express shipping costs are non-refundable.
Restocking fee: A restocking fee of 10% of the item value will be applied. This will be shown to you during the return request process.
Refunds: Once we receive and inspect your return, we will process your refund within 14 days. Refunds are issued to your original payment method.
US & Canada Return Policy
Return window: We accept returns within 30 days of delivery of the last item on your order.
How to start a return: You can initiate a return directly from your order confirmation or via the Returns and Cancellations link in our store.
Cancellations: You may cancel your order at any time before it has been fulfilled. Once fulfilled, the standard return process applies.
Return shipping: Return shipping costs are the responsibility of the customer.
Restocking fee: A restocking fee of 10% of the item value will be applied to returned items. This will be shown to you during the return request process.
Refunds: Once we receive and inspect your return, we will process your refund within a reasonable timeframe. Refunds are issued to your original payment method.
